Nuntivo
FR
ESSoftware rollouts people notice before the helpdesk does
Most adoption problems are communication problems wearing a technical costume. The application works; nobody told the right people, at the right moment, what changed.
Why a good rollout still lands badly
The technical plan is usually solid. The user-facing part is an email sent once.
People discover the change by using it
A new interface appearing without warning turns a routine task into a support call. The information existed — it just never reached the screen it applied to.
Waves need wave-level messages
Half the company migrating on Monday and half on the following Monday cannot share one announcement. A single message is wrong for someone either way.
Support absorbs the difference
Every user who was not told becomes a ticket during the first week. The cost of the rollout ends up in the helpdesk queue rather than the project plan.
Guide the migration wave by wave
The same message, released group by group as the deployment advances.
Follow the deployment groups you already have
Target the OUs and machine groups your software distribution already uses, so the communication and the deployment stay in step without a second list to maintain.
Say the one thing that changes
A rollout announcement that lists twelve features is not read. One screen, one change, one action — the rest belongs in the guide you link to.
Support the first week on screen
A ticker with the helpdesk slot booking link, running for the days that follow, absorbs the questions before they become calls.
A rollout notice on the day
Targeted at the wave migrating this week, not at the whole company.
The rollout communication kit
Prepared once, reused at every wave.
- Pre-announcement
- Pop-up to the wave, one week ahead, with the date and the single action expected of them.
- Day-one notice
- Pop-up on the morning of the switch, with the link and what to do if something looks wrong.
- First-week support
- Ticker with the helpdesk booking link, running for five days. It deflects the questions that would otherwise become tickets.
- Adoption nudge
- Targeted reminder to the people who have not signed in yet — by directory group, without singling anyone out.
Frequently asked questions
Can this follow our SCCM or Intune deployment groups?
Targeting is by Active Directory OU, directory group or machine group, which is normally how those deployment collections are built. In practice teams reuse the same grouping logic on both sides.
Does the agent have to be deployed before the rollout?
Yes — the Nuntivo agent installs once, by GPO with the MSI or through your usual distribution tool, and then serves every subsequent rollout. It is a one-off step, not a per-project one.
What if a user is on holiday during their wave?
The message is displayed when their session next opens, so they come back to the notice rather than to a surprise. An expiry date prevents an obsolete notice from appearing weeks later.
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