Nuntivo
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ESIT outage notification that reaches every desktop
Email is the first thing an outage takes down, and the intranet is the last thing anyone thinks to open. Nuntivo puts the outage notice on the screen itself — before the switchboard lights up.
Why outage emails arrive too late
The gap between an incident starting and staff knowing about it is where the helpdesk cost is created.
The channel is part of the incident
When Exchange, the VPN or the network is degraded, the outage notice travels down the very channel that is broken. Staff learn about it from a colleague, not from IT.
Every uninformed user is a ticket
The same incident generates dozens of identical calls in the first fifteen minutes. Each one costs handling time that adds nothing to the resolution.
Planned work still surprises people
A maintenance window announced three weeks ago in a newsletter is forgotten by the time it starts. The reminder has to land the hour before, on the screen.
From incident to informed fleet in under a minute
No queue, no distribution list to maintain, no mail server in the path.
Pick who is affected, not everyone
Target the OUs, machine groups or Active Directory groups that actually sit behind the failing service. A file server incident on the third floor does not need to interrupt the whole company.
Choose the level of interruption
A full pop-up window for an unplanned outage that stops work; a scrolling ticker for degraded service that people only need to be aware of. Same message, two levels of insistence.
Prove the notice landed
Delivery and display are logged workstation by workstation. With a mandatory acknowledgement, the close button stays disabled until the box is ticked — useful evidence when a post-incident review asks who was told what.
What an outage notice looks like on the desktop
This preview uses the Windows agent's own stylesheet: it is exactly what appears on screen.
The four notices every IT team ends up writing
Save them as templates once, reuse them the day it happens.
- Unplanned outage
- Full-screen pop-up, always on top, mandatory acknowledgement. Sent to the OUs behind the failing service, within a minute of the incident being declared.
- Progress update
- Scrolling ticker at the bottom of the screen, repeating three times. Keeps people informed without stopping their work a second time.
- Planned maintenance
- Pop-up scheduled for the hour before the window opens, then a ticker while the work is under way. No one can say they were not warned.
- Service restored
- Short ticker, one pass. Closes the loop and stops the residual calls that come in for the rest of the afternoon.
Frequently asked questions
Does this replace our ITSM or monitoring tool?
No. Nuntivo is the outbound channel to end users. Your monitoring detects, your ITSM tracks — Nuntivo is what tells the 800 people who are about to raise a ticket that you already know.
What if the workstation is switched off during the outage?
The message is shown when the session next opens. For a restoration notice that is usually what you want; for a time-limited alert you can set an expiry so a stale notice is never displayed.
Does it need our mail server or the intranet?
Neither. The Windows agent talks to Nuntivo over HTTPS on its own. That is the point: the channel is independent of the systems most likely to be part of the incident.
See Nuntivo on your own screens
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